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Tracker not found

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‎12-27-2018 01:13

‎12-27-2018 01:13

Hello, 

I have been attempting to sync my new versa to my mobile but it says the tracker is not found and will not sync. This also means I cannot change any of my settings or notifications. The only way I could start working my versa was by using a friends iPad. The iPad allowed me to log in and sync. Is there a reason this isn't working on my phone? It did work when I first set it up, but only for the first morning and now does not. I have tried uninstalling and re-installing the app to not avail. 

Thank you 

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3 REPLIES 3

‎12-27-2018 08:51

‎12-27-2018 08:51

Hi, before going to describe in lenght to you how to setup your Versa with your MD, just one question: which mobile device are you using?

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‎12-27-2018 20:22

In response to SunsetRunner

‎12-27-2018 20:22

Hi, it is an Oppo A77.

Thank you
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‎12-28-2018 05:33

In response to marty23S

‎12-28-2018 05:33

Hi, according to this list (scroll down to Android devices, click it and scroll down to Oppo): https://help.fitbit.com/articles/en_US/Help_article/2315/?q=compatible&l=en_US&fs=Search&pn=1 your Oppo is not yet supported by Fitbit. That's the reason why your tracker is not found. Mind though, that it's possible in the near future that Fitbit will support your device, so have a look at this site from time to time. 

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