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Tracking off

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‎01-31-2019 06:17

‎01-31-2019 06:17

By the end of the day the last three days my versa has calculated 4000 + calories burned, will not track sleep details and thinks I had more than 500 minutes of activity on days where I sat at my desk and only did yoga. I've reset the versa and checked for updates. Nothing has worked. What next? 

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5 REPLIES 5

‎01-31-2019 08:21

‎01-31-2019 08:21

Hi, try restarting your Versa several times by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the keys. See if that solves the problem. Otherwise contact Customer Support if it's not solved. 

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‎01-31-2019 08:55

In response to SunsetRunner

‎01-31-2019 08:55

In my post I already said that I tried resetting it. Are you saying to do
it multiple times back to back?

--
Kristen Law
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‎01-31-2019 08:55

In response to SunsetRunner

‎01-31-2019 08:55

As I mentioned in my post - I tried resetting. Are you recommending that I do that several times in a row? 

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‎01-31-2019 09:03

In response to KLAW2

‎01-31-2019 09:03

Yes, that is what I meant. Some problems are only solved after a few restarts. 

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‎02-01-2019 06:35

In response to SunsetRunner

‎02-01-2019 06:35

Resetting 5 times didn't work
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