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Transcription Error when using voice response to text message

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I have tried turning off both the phone and the Versa 2. Going into setting and giving permission for the microphone. But still the transcription error comes up or their is no response after I press the microphone...  wavy green dots that going crazy but gives me the error or wavy dotted line that goes back to the microphone and does nothing. Gone into the app and enabled, along with the Versa 2. Help! 

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