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Transfer music issues

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‎02-20-2020 20:32 - last edited on ‎02-21-2020 10:05 by

‎02-20-2020 20:32 - last edited on ‎02-21-2020 10:05 by

the fitbit app on the computer says that it is synced. I tried to transfer music to it under the music tab and it says "Could not sync because your Versa disconnected." I go back to the main tab and it says "connected" WHAT THE F$%K??!!?!?!? 

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎02-20-2020 21:02

‎02-20-2020 21:02

Make sure your versa is plugged directly into the computer. If it's plugged in and still returning an error, restart the computer. If all that doesn't work then try reinstalling Fitbit on your Pc.

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‎02-21-2020 08:11

In response to TechTinker

‎02-21-2020 08:11

Your Versa needs to be charging, and connected to your homes WiFi. If the computer can not talk to your Versa through the network, then the versa is considered to be disconnected. 

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‎02-21-2020 09:05

In response to TechTinker

‎02-21-2020 09:05

Thank you very much. I didn't think about plugging it right into the
computer
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