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Treasure trek on Versa stopped counting steps

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‎03-06-2019 09:00

‎03-06-2019 09:00

Hi,

 

I've updated to the latest firmware and restarted the Versa, but the application step counter is frozen. I'm only seeing additional coins found by pets.

 

Thanks!

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3 REPLIES 3

‎03-08-2019 10:10 - last edited on ‎02-19-2026 06:56 by Fitbit Moderator

‎03-08-2019 10:10 - last edited on ‎02-19-2026 06:56 by Fitbit Moderator

Welcome to the Fitbit Community @HDSD184. I apologize for the delayed response and will be glad to assist you with your Treasure trek steps inquiry.

Have you tried unlinking and relinking this app and Fitbit app? Please try that and let me know how it goes.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎03-08-2019 10:43

In response to AndreaFitbit

‎03-08-2019 10:43

I uninstalled and reinstalled the app and progress was lost, so I uninstalled it.

 

Thanks!

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‎03-09-2019 05:04 - last edited on ‎02-19-2026 06:55 by Fitbit Moderator

In response to HDSD184

‎03-09-2019 05:04 - last edited on ‎02-19-2026 06:55 by Fitbit Moderator

You're welcome @HDSD184. I'm sorry it didn't work for you.

Please keep on visiting the forums and let me know if you have more questions. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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0 Votes