Tremendous survey gift

[Redblueump]

I completed the survey for a gift. Fitbit scammed me. 

[Odyssey13]

Hi @Redblueump  where did you find the survey or did it find you? I'm not aware of any surveys from Fitbit. Do you recall what the gift was? Seems suspicious to me and you're the first post I've ever seen mentioning a survey and gift. There are often pop up surveys on this forum, but they are asking for feedback and offer no gift.

[Redblueump]

I typed the address it came from and it won’t let me enter it  

[Redblueump]

e.fitbit.com

Noreply@ the address above

Moderator edit: updated post. 

[Odyssey13]

@Redblueump I've asked a Fitbit Moderator to stop by to address this with you. Did you find a link online, get a random email? Lots of scams going on unfortunately.

[Redblueump]

I’m not sure if you’re actually reading my post but I got it in an email but this forum won’t allow me to type the address it came from. Fitbit should be ashamed that their support is so horrible. I hope you do bring a moderator in. My next smartwatch option will likely not be Fitbit. 

[Eurobuff]

Did anyone get back to you. The same happened to me too. Then the day after I had another email from Fitbit asking me to take the survey but no mention of the £10. I have both emails.both my emails were from the same email as yours

[Redblueump]

Nobody has gotten back to me

[SuperDuperMama]

The same thing happened to me. I searched the email address before completing the survey. It led me to a community thread where a moderator confirmed the email was a legitimate email from Fitbit for the premium service. After not receiving the thank you gift, I was concerned that I was misled and decided to contact support. They told me they believed it was a spam email. I find it quite frustrating that Fitbit moderators and their customer support give contradictory information. I'd like to know what is actually true for future reference. 

[Redblueump]

I surely agree with your frustration. Fitbit should be ashamed that they don’t have reliable and easy access to support for their customers. When I’m wanting to upgrade it won’t be to a Fitbit. 

Moderator Edit: Word choice.

[Eurobuff]

I have had a reply from Fitbit. They start of by stating my email address isn’t a genuine Fitbit email address? Then state the the noreply email address isn’t genuine either. I have found a post from a moderator stating that the noreply email address was legitimate. I have replied showing them the screenshot. 

[MrNoPhD]

I got the same message about a $15 gift from Tremendous, same email that you listed. I guess it was a scam but I hope we don't get some kind of virus or data theft from it.

[dms267]

I completed the survey as well and I didn’t receive the gift card either.
Very disappointed that I took the time to give them thoughtful insight on their program and they didn’t come through on their promise. 

[MarkMM]

Looks like it's legit. Someone received the reward.

[SuperDuperMama]

Thought I'd come back to let you know that I finally just received the reward. Hopefully everyone receives theirs as well. Seems like Fitbit needs to talk to their staff so they are all on one page and not giving out false information.

[dms267]

I could see that happening, but it came from the same address as all my other Fitbit e-mail’s. I think it was a valid survey (focused on experience as a former Premium service customer) and I wanted to share my thoughts, but something fell through the cracks with their follow up. 

[Eurobuff]

Just thought I’d let you know that I finally got the gift card. I replied to Fitbit with a screenshot from their moderator saying that the e Fitbit address was genuine. They then sent me the link to redeem the code, that I didn’t have! I replied again saying I was contacting them because I hadn’t had the code. I then got a reply saying it had been escalated. Today I finally have the code. Just for info though the email came from “Google” not Fitbit 

[dms267]

Thanks for the update! I also sent a screenshot to their support team today & they were escalating the problem. Here’s hoping I have a good outcome as well! 

[AndreaFitbit]

Hi there! I'm sorry to hear about your experience with the promo email.

Please reach out to our support team via contact.fitbit.com and provide screenshots of the email you've received. Our support team will be able to answer your question.

Also, when in doubt, it is best on the side of safety not providing any personal information to email addresses you don't recognize.

Thank you for the heads up @Odyssey13.