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Triangle warning sign with an exclamation

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‎10-23-2019 01:49 - last edited on ‎10-23-2019 10:06 by Moderator Alum

‎10-23-2019 01:49 - last edited on ‎10-23-2019 10:06 by Moderator Alum

My versa started switching on and off automatically by itself a few days ago. I tried rebooting it a couple of times and it seemed to be working fine after that. Then 3 days ago it switched on and off by itself again and then off - i tried rebooting it again numerous times but it didn't work - it showed a triangle warning sign with an exclamation mark and i haven't been able to switch it on ever since (3 days ago). It's not even 1 year old i'm REALLY irritated as i use my Fit bit Versa everyday. Does anyone know what the solution is? And WHY it did this in the first place? Thank you! 

 

Moderator edit: Subject for clarity.

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4 REPLIES 4

‎10-23-2019 01:50

‎10-23-2019 01:50

Hi @T_Stewart3 I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-23-2019 05:24

‎10-23-2019 05:24

Hi @T_Stewart3 

 

Did you reach out & contact support over this too? Do so here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs 

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎10-23-2019 10:14

In response to GrubbyDuck

‎10-23-2019 10:14

Hey @T_Stewart3, you're welcome to the Fitbit Community !

 

Thank you for pointing this out @NellyG and @ev63 thanks a lot for your help. 😸

 

Many thanks for tried those reboots @T_Stewart3. I'll open a case for you, so our Support Team can evaluate your case.

 

If you have any further questions, please let me know!

 

 

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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‎01-25-2020 06:55

In response to GraceGFitbit

‎01-25-2020 06:55

I am experiencing the same issue. Can you raise a case for me please 

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