help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble after software update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2020 20:32

‎02-27-2020 20:32

I updated the software last Saturday evening. My Versa has not worked right since. It will not sync with my Samsung Note 9. I noticed that the time was off after the update. Powered the phone and the Versa off. The time was still off when it powered on. Did a reset on the Versa 3 times. It will not sync with my phone at all. The fitbit logo is on the face of the device. I also uninstalled the app on my phone and reinstalled it too. No help there either.

I need help please.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-28-2020 15:47 - edited ‎02-28-2020 15:47

‎02-28-2020 15:47 - edited ‎02-28-2020 15:47

After the update my back button wont work.  Fitbit wont do anything for me but offer me 25% off a new one.  If you still have warranty request a replacement.

Best Answer
0 Votes

‎02-29-2020 10:48

In response to Gussmall

‎02-29-2020 10:48

My warranty is up. I'm waiting for the battery to die to see if I can get it to connect to wifi or sync. Since it is not collecting any info.it is taking forever for it to die. My app says " no device found " now. It was saying unable.to sync.

Best Answer
0 Votes