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Trouble updating Versa

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‎04-24-2020 12:01 - last edited on ‎04-26-2020 19:06 by

‎04-24-2020 12:01 - last edited on ‎04-26-2020 19:06 by

My watch has been unable to pair with phone for a while. It synchs just fine though, so I haven't worried about it. The problem is that my fone app tells me it wants to update the watch but it can't because it's not pairing.

 

So I went to my account on the website and went to my Versa's page. It lists the latest firmware version but no way, as far as I can see, to update it through my laptop.

 

Any suggestions?

 

 

Moderator edit: subject for clarity

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‎04-26-2020 19:06

‎04-26-2020 19:06

Hi @mikeyuneek, it's nice to see you again in our Community Forums. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with updating your Fitbit Versa. Thank you for providing the additional details. I appreciate your efforts and I am here to help. If your watch is syncing, you should be able to update your device. Please confirm the steps to update your watch: How do I update my Fitbit device?

 

If you continue experiencing difficulties, please follow our troubleshooting instructions from this help article: Why can't I update my Fitbit device?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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