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How do I unlock my Versa 2?

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‎03-29-2020 07:14 - last edited on ‎04-26-2020 18:48 by Fitbit Moderator

‎03-29-2020 07:14 - last edited on ‎04-26-2020 18:48 by Fitbit Moderator

I've looked my versa 2 and unfortunately I've deleted it from my app. how can I unlock the watch or fo a hard reset?

 

Moderator edit: updated subject for clarity

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‎04-26-2020 18:53

‎04-26-2020 18:53

Hi @bsaeed. Welcome! It's good that the community is growing. I'm sorry for the delayed response.

 

Thanks for letting me know about your Versa 2. Let me explain that we have a way to unlock your watch, however it needs to be connected to the Fitbit app. Since it was deleted from the app and a hard reset wouldn't help, I've gone ahead and contacted our Support team so they can create a case on your behalf. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon via email.

 

Keep me posted.

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