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True wireless earbuds wont connect left and right sides together

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So I bought a pair of bluetooth 5.0 true wireless earbuds from BluePhonic called the Libre.  I can't get it to let me listen to music on both sides at the same time with the Versa.  It will only connect one side at a time.  Any solutions?

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@Road21k A warm welcome to our Community! Sorry to hear that your can't link both sides of your earbuds to your Versa. Not sure how the bluetooth implementation is with these earphones but you can try turning the bluetooth on your Versa, restart it and then turn them back on and link your earphones again.

 

Let me know how it goes! 

Alvaro | Community Moderator

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I’m having the same problem here, I can’t play song with both of my Jaybird Run earbud. The song only plays on right earbud. Why is that?

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Mine is Fitbit ionic by the way. 

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