Trying to add music but Fitbit Connect App not available 404 Error

[Mattmck]

I am trying to add music from my personal library to my Versa watch. I am directed to fitbit.com/setup, but there is no website. I can't find the desktop app (Fitbit connect?) to add music.

Is there another way to add music, or is this site down temporarily?

[LZeeW]

Hello @Mattmck   Everyone who is reporting this problem is in Canada, do I suspect the same is true with you.  It seems that the link to get Fitbit Connect in Canada in English is broken, although another user said it works in French.

Try this:

• Log into your web dashboard at fitbit.com
• In the bottom right of the page, change your location to United States
• Now you can download Fitbit Connect
• Change your location back when you are done

Other users have also used the Australian page by using www.fitbit.com/au/setup/   Both ways seem to work.

[Mattmck]

Thanks @LZeeW for trying, but this doesn't work. Both ways still take me to the Fitbit app, not the "Fitbit Connect" app. I am in Canada, but I' not sure why that would make a difference. The US page (fitbt.com/us/setup) also gives a 404 error.

I tried changing my location in my Dashboard to the US, but it won't allow me (it keeps resetting it to Canada) and the Australian page connects me to the Fitbit App, not the "Fitbit Connect" app, which it ways I need. I was trying on my Chromebook, and now I am trying the Fitbit App on my Windows Laptop. 

[LZeeW]

@Mattmck   I hope you get it to work using the Windows laptop.  I think, but am not positive, that the Fitbit software is not compatible with Chrome OS.  And just when you were ready to say, "But wait, didn't Google buy Fitbit?"  That deal is still being reviewed by the regulators and hasn't been finalized.