Two-factor authentication option

[seriouslythough]

Is there a way to ensure your Fitbit account is not synced or accessed through devices outside of your own? Fitbit doesn't currently employ two-factor authentication, and it also doesn't keep a history of account access (it only lists devices currently connected).

My account has several times been compromised by someone whom I've already reported to the police for attempting to survey me through other means (including in-person--through the windows of my home). This has led to device malfunction (settings being reset to default), in addition to the obvious breach of my privacy (via GPS even, until I disabled it).

Moderator edit: subject for clarity

[Rich_Laue]

Fitbit keeps a record of every IP that has connected to your account and you have access to the list with time stamps. 

As for someone hacking in, it is best if no 2 sights use the same password

[seriouslythough]

Thank you. How do I access this list? 

[Rich_Laue]

I just looked, I can't find the ip anymore but still see the account access this can also be found in the app. 

[seriouslythough]

Yes—I was aware that we could see active logins. 

The removal of the IP feature seems like a  step down.

Definitely another vote for two-factor authentication over here! 

[AlejandraFitbit]

It's great to welcome you @seriouslythough and @Rich_Laue thanks for the input.

Upon checking with our support team, I was told that you have already contacted them via phone. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.