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Uber app can’t login on Fitbit app-Versa 2

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‎04-15-2021 00:20 - last edited on ‎04-18-2021 18:21 by Fitbit Moderator

‎04-15-2021 00:20 - last edited on ‎04-18-2021 18:21 by Fitbit Moderator

Every single time I try to login onto the Uber app it re-directs me back to the settings section of the Uber app for the versa 2, I have looked and tried everything but nothing is working and it is very frustrating. How do I fix it

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-18-2021 18:20

‎04-18-2021 18:20

Welcome to the Fitbit Community, @ThomasHart.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Our team has released a new version fo the Fitbit app 3.41 for iOS and Android devices. For instructions on how to update please visit this article and open the menu "How do I update the Fitbit app?".

 

Whether this doesn't help, please try the following:

 

- Uninstall Uber by Fitbit from your watch

- Log out from the Fitbit app

- Restart your Versa 2 and reboot your phone

- Log back into the Fitbit app and download Uber by Fitbit

 

Hope this helps.

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‎08-20-2022 20:46

In response to EdsonFitbit

‎08-20-2022 20:46

I’ve tried all that. Problem still persists. Your online support is very frustrating. Only links to articles that have nothing to do with the issue. 

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