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Unable to change clock-face due to syncing difficulties

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‎07-09-2019 06:31 - last edited on ‎07-10-2019 17:43 by Fitbit Moderator

‎07-09-2019 06:31 - last edited on ‎07-10-2019 17:43 by Fitbit Moderator

My Fitbit versa is reading clock error and will not sync. I have tried uninstalling my app and reinstalling but did not work. I tried going to clock on app and installing another clock but it says installation in progress. I have a Fitbit clock face called layers

 

Moderator edit: Subject for clarity 

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‎07-10-2019 17:42 - edited ‎07-10-2019 17:44

‎07-10-2019 17:42 - edited ‎07-10-2019 17:44

Hello @LBG1467 thank you for bringing this to my attention, welcome to the Community Forums! It's a pleasure to give you a hand with your clock-face and syncing concerns.

 

Seems odd that you're unable to sync your device, let me share with you that in order to change the clock-face of your Versa you'll need to sync it, reason why you're receiving such error message. If you haven't already done so, I recommend you to check the information that's specified on: How do Fitbit devices sync their data? to see if there's a missing requirement that's preventing the syncing process to be completed. Also, please check: Why won't my Fitbit device sync? to try some troubleshooting steps. Thank you for troubleshooting your device prior to posting too, your effort and patience with this situation are appreciated.

 

Looking forward to your reply, let me know if you have any additional questions. By the way, I've moved your post to the Versa board. 

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‎07-11-2019 07:36

In response to RicardoFitbit

‎07-11-2019 07:36

I googled it and found a YouTube video to do a factory reset. It worked.
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‎07-19-2019 12:08

In response to LBG1467

‎07-19-2019 12:08

Thanks for your reply and update @LBG1467, sorry for the delay in responding.

 

I'd like to appreciate your effort and time troubleshooting your device with the YouTube video you found, I'm happy to know that such procedure resolved your concern. Please do not hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be around.

 

See you around, thank you for being part of the Fitbit family!

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