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Unable to complete firmware update

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‎12-03-2019 08:41 - last edited on ‎12-04-2019 14:43 by Fitbit Moderator

‎12-03-2019 08:41 - last edited on ‎12-04-2019 14:43 by Fitbit Moderator

Hey all! About 24 hours ago, my FitBit began updating. It has gotten stuck on several occasions, & is still in the process of updating. I have restarted it, I have put it on the charger... what else do I need to do?! I have had it since May of this year. Thanks!

 

Moderator edit: Subject for clarity 

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‎12-04-2019 14:42

‎12-04-2019 14:42

Hello @diane1230, welcome to the Community Forums! It's a pleasure for me to help you with your update concern.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article for more information and details. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

Please keep me posted and let me know if you have any additional questions.

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