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Not tracking sleep and syncing difficulties

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‎12-03-2019 09:07 - last edited on ‎12-04-2019 15:32 by Fitbit Moderator

‎12-03-2019 09:07 - last edited on ‎12-04-2019 15:32 by Fitbit Moderator

Now I am most certainly having issues with notifications, which I most frustrating. But now it is not tracking my sleep. It also won’t always light up when I twist my wrist to look at the time. It won’t sync with my Bluetooth to my phone and often when I reboot my phone I get a mass amount of alerts. This watch isn’t even a year old. I’m very frustrated. I’ve done every trouble shooting task you can do and it still continues. 

 

Moderator edit: Subject for clarity 

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‎12-04-2019 15:32

‎12-04-2019 15:32

Hello @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced such situation and how many times since then? Which mobile device are you using with your Fitbit? In regards the sleep inconvenience, can you please let me know if your device isn't tracking sleep information at all or not recording Sleep Stages? 

 

About syncing, can you please let me know which mobile device are you using with your Fitbit? if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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