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Unable to configure or update tracked on Versa

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‎12-12-2019 03:43

‎12-12-2019 03:43

Since 2 days I am struggling to configure Versa. While updating tracker download reached 10% and fails to proceed.

 

I tried all the suggestions from the community but still no luck. I also tried to configure from different mobiles as well but no use.

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‎12-19-2019 15:59

‎12-19-2019 15:59

@RohithSakinala Welcome to the Fitbit Community. Sorry for the delayed response.

 

I regret to hear that you have experienced difficulties to update the firmware of your Fitbit Versa. Thank you for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support already. I'm pretty sure they will help you out to find a way to resolve the problem. Thank you for your patience while dealing with this situation.

 

If you have any question, please don't hesitate to contact us back at any time.

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