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Unable to delete notification when logging water

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‎06-24-2019 04:44 - last edited on ‎06-25-2019 15:42 by Fitbit Moderator

‎06-24-2019 04:44 - last edited on ‎06-25-2019 15:42 by Fitbit Moderator

Hi, 

 

Hoping someone can help. In short, I've been logging my water intake using the Versa. Been working well until I did it last night - basically it says it has logged but then the notification (see below) won't disappear. Also, even though it says it has logged, it hasn't. It is therefore preventing any future logs via the Fitbit (can only do it via the App which is annoying). 

 

Notification:

350 ml logged at 10:55AM

 

Any idea how I can remove this notification? I've tried restarting fitbit, logging another intake, syncing fitbit, etc. 

 

Log notification just won't go...

 

Moderator edit: updated subject for clarity

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‎06-25-2019 15:40

‎06-25-2019 15:40

Hi @jay-sheppard, welcome to the Community Forums.

 

Thanks for letting me know that the function to log water isn't working on your Versa. You've done a fantastic job with the troubleshooting steps! I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye on your email inbox, you'll get some information about your case.

 

I'll be around if you need anything else.

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