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Unable to install Clock-face.

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‎08-29-2018 06:15 - last edited on ‎08-30-2018 08:11 by Moderator Alum

‎08-29-2018 06:15 - last edited on ‎08-30-2018 08:11 by Moderator Alum

Hello, 

 

I have attempted to install a new clock and I keep receiving a message “Clock error. Go to Fitbit mobile app and try another clock”. Now I can not revert back to any clock. 

 

I have removed the device, turned my Bluetooth, phone and wifi on and off and resynced my phone. I have an iPhone 7 with software of iOS 11.4.1. 

 

What actions do I need to take to resolve this? 

 

Moderator Edit: Clarified Subject.

 

 

Best Answer
5 REPLIES 5

‎08-29-2018 12:21

‎08-29-2018 12:21

Versa will not install any watch face. Versa screen now says clock error go to Fitbit app and try another clock. Have tried resetting, disconnecting from Bluetooth, powering down phone and retrying, etc. Have tried multiple clocks - will not install. Any suggestions? 

Best Answer

‎08-30-2018 08:12 - edited ‎08-30-2018 08:40

‎08-30-2018 08:12 - edited ‎08-30-2018 08:40

Hello @MrsBatch and @LateKate33, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for taking the time to report this to us and for having tried some troubleshooting steps before posting your inquiry. The next time you get this error while trying to install a clock-face, please force-quit the app, then open it and try to install the clock-face again. If this doesn't work, restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, the try again. 

 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer

‎08-30-2018 14:01

In response to MarcoGFitbit

‎08-30-2018 14:01

I'm having a similar problem.  I had installed a clock face on a trial basis that just ran out.  I'm trying to install one of the other clocks from Fitbit, but get an error for every one that says "Unable to install.  Install failed.  Please try again later."  I've tried all of the resets, re-pairings, etc, and nothing makes a difference.  The watch does sync with the app.  Any ideas?

Best Answer

‎08-30-2018 17:05

In response to Rumbles1

‎08-30-2018 17:05

Hi Rumbles1, 

 

I tried every recommendation prior and nothing worked. But I managed to solve the issue... I had to remove the device from my current profile. Then, I created a new profile with a separate email address. I’ve had no issues changes my clock face since using this new profile. 

 

I hope this helps you!  

Best Answer
0 Votes

‎03-10-2019 15:48

In response to MarcoGFitbit

‎03-10-2019 15:48

I have the same problem.  I tried to install a new clock face and it has given me an error but will not let me load a different face.  I have reset the fitbit a number of times.  Re loaded the app, disconnected the blue tooth but nothing helps.

Best Answer