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Unable to install Spotify on Versa 2

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‎11-22-2019 12:31

‎11-22-2019 12:31

Hello,

When I try to install Spotify it is impossible, because I have a message "to install this app, make sure that the fitbit app on your phone and your fitbit device have the latest update". I have a latest version phone app (HP Elite x3), and the latest version in Versa 2. What can I do?

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‎11-23-2019 06:37

‎11-23-2019 06:37

@SubSignoVeneni, it's great to see you in our Fitbit Community. I'm sorry to hear that your Spotify app can't be installed on your Versa 2.

 

I'm afraid to say that your HP Elite x3 is not in the compatible devices list. This might be the reason why the Spotify installation can't be completed. Please try the steps that are listed in this help article, which explains how to troubleshoot apps on your Fitbit device. We don't guarantee that the issue will be fixed.

 

As a side note, I'd like you to submit a compatible request of this device in our Feature Suggestions board and people can vote for it. The more votes your request gets, the more chances it will have to be reviewed by our engineering team.

 

We appreciate your patience and understanding with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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