help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to install spotify on versa lite

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-22-2020 10:17

‎07-22-2020 10:17

Hi, i purchased my versa lite yesterday. I have searched the community for help and tried various things mentioned on the community, but nothing helped. 

 

when i try to download spotify it comes up with install greyed out and saying to make sure that the fitbit app on phone and device are up to date.  my device is currently on firmware version 38.33.1.30.  

can anyone help please?

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-23-2020 09:10 - edited ‎10-28-2023 08:04

‎07-23-2020 09:10 - edited ‎10-28-2023 08:04

Hi there @Jacs86, welcome to the Community Forums. Thank you for the details provided in your post and for taking the time to search in the forums the answer to your issue prior to posting here. I'll be glad to help you to download Spotify on your Versa Lite.

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.25. As per the description of your post, your Versa Lite is still running an old version, this is the reason why you cannot download Spotify yet.

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa Lite you will be able to download the Spotify app, check this article to know how it works.

Give this a go and let me know if you need further assistance to install Spotify on your watch. I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-23-2020 09:10 - edited ‎10-28-2023 08:04

‎07-23-2020 09:10 - edited ‎10-28-2023 08:04

Hi there @Jacs86, welcome to the Community Forums. Thank you for the details provided in your post and for taking the time to search in the forums the answer to your issue prior to posting here. I'll be glad to help you to download Spotify on your Versa Lite.

Note that in order to install Spotify app, your watch must be updated to the latest Fitbit OS 4.1.3 (32.70.8.0) and the Fitbit app on your phone to 3.25. As per the description of your post, your Versa Lite is still running an old version, this is the reason why you cannot download Spotify yet.

That said, leave on all-day sync and let the Fitbit app run in the background on your phone, which allows a small portion of the firmware update to download to your Fitbit device each time you sync. To check that all-day sync is turned on: In the Fitbit app, tap the Today tab > your profile picture > your device image > confirm All-Day Sync is on. Once you have updated your Versa Lite you will be able to download the Spotify app, check this article to know how it works.

Give this a go and let me know if you need further assistance to install Spotify on your watch. I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes