Unable to pair Versa with Flyer

[llyric]

I love my new Versa but am unable to pair it with my Fitbit flyer ear buds. Contacted support and was told I would receive an email. Nothing from them yet. Is anyone else having difficulty pairing the Flyer with the Versa AND has anyone been successful in doing this?

[MarcoGFitbit]

Hello @llyric, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this situation to my attention and for letting me know you have already contacted our Support Team, please keep an eye on your inbox for their reply. In the meantime, I would like to suggest you the following steps in order to pair your Fitbit Flyer with your Versa:

1. Press and hold the Power button for 4 seconds when turning on Flyer, and wait until the LED pulses blue. If you release the Power button before Flyer is in pairing mode, Flyer turns on, but won't pair with your watch. If Flyer doesn't enter pairing mode, turn it off by holding the power button for 1 second, and try this step again.
2. On your watch, open the Settings app.
3. Tap Bluetooth.
4. Tap + Audio Device.
5. When your watch finds Flyer, tap Flyer on the screen to pair the headphones to your watch. When pairing is complete, a green checkmark appears on your watch's screen and an audio notification plays through Flyer.

In the future, Flyer automatically attempts to connect to your watch if it's nearby the headphones when you turn them on. To allow the two devices to connect, turn on your watch's screen to wake it up.

I hope this can be helpful, give it a try and let me know if there's anything else I can do for you. 

[Leemer]

I have been having similar problem recently.  My Versa says it is pairing with Fitbit Flyer but it just spins and spins and never connects.  My dashboard on Fitbit app also will not sync, even though my Bluetooth on phone says it is connected to Versa.  

[MarcoGFitbit]

Hello @Leemer, I hope you're doing well, thanks for joining the conversation. 

If your Versa is not syncing correctly, that might be the reason your Flyer is not pairing correctly with it. 

Have you restarted your phone and your Versa (pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen) already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Now, after your Versa is able to sync, try to pair your Flyer again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.