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Unable to pair my Versa 2

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‎05-22-2020 18:54 - last edited on ‎05-23-2020 04:27 by Fitbit Moderator

‎05-22-2020 18:54 - last edited on ‎05-23-2020 04:27 by Fitbit Moderator

I just purchased the Versa 2 today. I upgraded from my Versa, which I LOVED!

But I'm currently trying to pair it with my Samsung Galaxy S9 phone and I can't get past the 4 digit pin. 

I have restarted my phone, restarted the Fitbit, and turned the Bluetooth on and off multiple times. 

I'm at a loss. Please help! I would like to get this resolved and not have to take it back.

 

 

Moderator edit: updated subject for clarity

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‎05-23-2020 04:32

‎05-23-2020 04:32

Hi @CourtneyD09, it's great to see you in our Fitbit forums.

 

Regarding the pairing issues that your Versa 2 is experiencing, I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if any question arises.

 

See you around.

JuanJo | Community Moderator

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