Unable to pair my versa

[sweetie7971]

Has anyone had the issue with their Versa that it will not pair has a message:

Cannot pair

This device has been locked and cannot be paired. This may happen if the device is report lost or if a warranty replacement had been issued. If you believe this is in error, please contact customer support.

I have since talked with Customer Support and they were supposed to email me back, and that was two days ago.

Thanks for any help.

[NellyG]

Hi @sweetie7971  That sounds really annoying. I'd suggest you contact them again if you dont hear today.

[sweetie7971]

Update

Still waiting...Called in two more times just to here the same ..it has been sent forward and I just have to wait till I get contacted. 😞