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Unable to remove strap

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‎09-04-2018 21:34

‎09-04-2018 21:34

I’m only able to remove one side of the strap. The pin on the other side seem to have seized up or the mechanism is not working. 

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3 REPLIES 3

‎09-04-2018 22:12

‎09-04-2018 22:12

Hello @IvanH

Some have had a broken pin. See this thread below:

Pin Broken

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-05-2018 08:49 - last edited on ‎11-08-2025 07:51 by Fitbit Moderator

‎09-05-2018 08:49 - last edited on ‎11-08-2025 07:51 by Fitbit Moderator

It's great to welcome you @IvanH and @ACG thanks for stopping by.

I would like to know if you were able to change your Versa wristband? If you keep having issues, I recommend taking a look at the help article How do I change my wristband? and follow the steps there.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎09-05-2018 09:37

In response to AlejandraFitbit

‎09-05-2018 09:37

Thanks for the reply. I did exactly it but the lever on one side seem to be jammed. I’m unable move it, I do not feel the spring action to it as well. It was like this the moment I gotten it. 

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