Unable to set up Versa 2

[XLorne95]

I just purchased the versa 2. I am trying to set it up atm I’m at the part where I’m trying to connect the internet. I put my password in and the connect button stays grey and it doesn’t allow me to press the button so therefore I can’t connect the internet. Not sure what to do 

Moderator edit: updated subject for clarity. 

[Odyssey13]

Hi @XLorne95  how are you trying to set up? iOS or Android?

[AndreaFitbit]

Welcome to the Fitbit Community, @XLorne95 and thank you for your assistance @Odyssey13. I'm sorry that you haven't been able to set up your Versa 2 @XLorne95.

Please follow the steps of help article: How do I set up my Fitbit device? You can also check the User's Manual. 

Keep on visiting the forums.  

[XLorne95]

I have IOS

[Odyssey13]

 here is the article about compatibility of the devices - click to read.

[Rich_Laue]

@XLorne95 in the fitbit app, where you able to log into your fitbit account? 

[XLorne95]

Yes I was

[AndreaFitbit]

Thanks for getting back to us and for letting us know about your phone's OS and that you were able to log in into your Fitbit account @XLorne95,

Are you still unable to set up  your Versa 2? If you're still experiencing issues with setting up your tracker you can check: Why can't I set up my Fitbit device?

Thanks for your assistance @Odyssey13 and @Rich_Laue.

Keep on visiting the forums.  

[XLorne95]

Yes still can’t connect to the internet I’ll check this out thank you

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you´re still unable to connect to the Internet @XLorne95.

Are you trying to set up your Versa 2 or what are you trying to connect to the Internet for?

See you around.

[XLorne95]

I was able to set up my versa 2 but it’s just more of the fact that it’s a feature that’s suppose to be included and it doesn’t work. But it’s really not the biggest deal as long as the Fitbit works. Thank you for giving me a hand trying to figure it out

Sent from my iPhone

[AndreaFitbit]

You´re very welcome @XLorne95. We're always willing to help.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

See you around.