Unable to set up Versa.

[zazu06]

Last night i started the installation and left it runing over night and hen i woke up this morning it said installation had failed. I started it again at 5 AM  and after  9 hours of installation it failed again. I can not belive that fitbit is selling this with such a huge problem. They should have fixed this before it went on the market.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @zazu06, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention. If your Versa is still having trouble setting up, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

Now, after setting up your watch you will need to update its firmware. Before doing that, make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If you your Versa can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.
4. Restart your mobile device and try to update again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Joni71]

I have a Samsung galaxy tab A. Is it compatible with setting up versa?

[MarcoGFitbit]

Hello @Joni71, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for your participation in the forums, please note that Fitbit is compatible with more than 200 of the most popular Android, iOS and Windows mobile devices. The full list of compatible devices with confirmed compatibility can be found here.

If your device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

I hope this resolves your inquiry, if there's anything else I can do for you, please feel free to reply. 

[VanitaSajnani4]

I m unable to start my fitbit versa 2 watch .after logging it shows make sure it's charged.However it is charged upto 75%

Also will it work with lenovo 6.0 version Android phone

Have tried a lot,still unable to start my watch at the first place

[DramaQueenDiva]

Hi @VanitaSajnani4,

You need to download the Fitbit app on your phone (free app) log into your account (seeing as you can post, you already have an account set up so you can skip that during the setup process), and turn your phone's Bluetooth on.  Please be sure that all other Bluetooths are off or removed from the area, this includes other Fitbits.

Once the app is downloaded, open it on your phone and log in.  On the left, you should see a small picture of your profile picture.  Tap it, you are now in your Account Settings.  Next select " Set Up A Device", then find the Versa (1, 2, or Lite depending on which model you have) and follow the prompts.

[VanitaSajnani4]

I have unpaired all the Bluetooth devices.still it is showing that pls be
sure it should be charged.However it is charged already and does not move
the page further