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Unable to set up replacement Versa 3

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‎07-14-2022 19:52 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

‎07-14-2022 19:52 - last edited on ‎12-18-2022 17:47 by Fitbit Moderator

I received my new Fitbit watch yesterday because the one I had before die. I deleted my Fitbit app from my phone. I downloaded again the app but when I try sing in to set up the new watch, when I put my email they don’t allow me to continue, it said that the email address you provide is already taken by another Fitbit account (me) I’m stuck. What can I do? Thanks 

 

 

Moderator edit: updated subject for clarity. 

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3 REPLIES 3

‎07-14-2022 20:30

‎07-14-2022 20:30

Hi @Joaquin1  you should be able to set up as a new device on an existing account. Is that what you did?

Stepping in the U.S.A. since September 2013. Android 14

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‎07-14-2022 20:47

In response to Odyssey13

‎07-14-2022 20:47

Yes, I dot. Thanks

Sent from my iPhone
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‎07-15-2022 09:47

In response to Joaquin1

‎07-15-2022 09:47

Welcome to the Fitbit Community, @Joaquin1. Thank you for letting us know that you were not able to set up your Versa 3 as a new device.

 

If you're not able to access to your Fitbit account you can reset the password and please follow @Odyssey13's instructions and set up your Versa 3 as a replacement device. 

 

I hope this information helps. 

Andrea | Community Moderator, Fitbitp>

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