Unable to setup Fitbit Wallet

[Superflymegpie]

I just purchased a Versa 2 and whenever I try to get started setting up the wallet I get an error that reads: ERROR REGISTERING VERSA 2 WITH WALLET. I have tried 3 times. Restarted from scratch each time. Manufacturer restart, impairing, and repairing. Nothing seems to work. Any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Superflymegpie, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, seems odd that you're unable to setup the Fitbit Wallet feature on your new Versa 2 device. If you haven't already done so, I recommend you to check our help article: What should I know about Fitbit Pay? for more information and details about this feature. Also, please try the following steps:

1. Uninstall Wallet from your Versa 2.
2. Force quit the Fitbit app.
3. Restart your device.
4. Try adding card to Wallet

If the above doesn't work, please uninstall and reinstall the Fitbit app on your mobile device. Try this and let me know how it goes. If it gives you the same error, can you share a screenshot as well as your OS/app versions and phone model?

Keep me posted and let me know if you have any additional questions.

[Superflymegpie]

This the error message I get. I have restarted the fitbit and deleted the
app from my phone. Reinstalled everything and it hasnt changed. I am
running 1.5 Os on android version 9

[RicardoFitbit]

Thanks for your reply @Superflymegpie, it's a pleasure to continue assisting you. Sorry for the delayed response.

It seems that the screenshot wasn't correctly attached into your post. That said, since you're still experiencing difficulties with the Fitbit Wallet feature, please refer to this post to attach an image into your post. Your effort and patience troubleshooting this situation is appreciated.

I'll be waiting for your reply.

[Superflymegpie]

Here is the screen shot. My note 10+ is running on the most current processor.