Versa stopped syncing sleep and active hours

[kgmaz1]

5 days ago my Versa stopped synching sleep info and the hours active info.  When synching it syncs steps and bpm.  I see a Failed to Sync message that flashes at the top at the end of the sync cycle. 

I am on iPhone, latest firmware (13.3).  I updated the fitbit firmware to latest and the problem is unchanged (error started before the firmware update and continues after the firmware update).  I have rebooted the iPhone and the versa.  I've turned wireless and bluetooth off and on.  The problem persists. 

Any ideas?

[Susanmc63]

I am having the same problems.  I am also not receiving notifications except for WSJ.  I have gone through all the suggested steps to correct, but nothing changes.

[Cpacathy]

I am on an Android and my device has stopped syncing since running the update on dec 12.  The last thing I did was shutdown the watch and now it won't turn back on.

[kgmaz1]

interesting that mine also stopped on 12th.  I did apply a fitbit app update but I don't know (and can't determine what date I applied it).  

[Cpacathy]

I turned off bluetooth and restarted my phone.  It synced after restarting and turning on bluetooth.  Good luck!Sent from my Verizon, Samsung Galaxy smartphone

[kgmaz1]

thanks but i've done that (numerous times).  Bluetooth off. Phone rebooted.  Vera rebooted.  It is syncing things like steps and BPM -- but it is getting a failure message at some point (consistently) and after that error the remaining data (activity per hour and sleep) isn't synched.