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Unable to setup Versa 2

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‎10-18-2020 00:00 - last edited on ‎10-18-2020 18:40 by Fitbit Moderator

‎10-18-2020 00:00 - last edited on ‎10-18-2020 18:40 by Fitbit Moderator

I have just received a Versa 2 for my birthday. I cannot pair it to my phone and there are no green lights showing. I’ve tried re-installing the app, turning Bluetooth on and off etc. It’s fully charged. Please advise

 

Moderator Edit: Clarified subject

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‎10-18-2020 18:40 - last edited on ‎07-11-2025 08:43 by Fitbit Moderator

‎10-18-2020 18:40 - last edited on ‎07-11-2025 08:43 by Fitbit Moderator

Hi @Sgrundy1973, welcome to the Community Forums! 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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