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Syncing issue with Versa Lite

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‎10-17-2020 23:37 - last edited on ‎10-18-2020 18:39 by Fitbit Moderator

‎10-17-2020 23:37 - last edited on ‎10-18-2020 18:39 by Fitbit Moderator

Its been now over a week where my device doesn't want to sync it shows its connected to the Bluetooth just not syncing. My watch is 3 hours behind time due to not being able to sync.

 

My device is not even a year old as yet.

 

Moderator Edit: Clarified subject

 

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‎10-18-2020 18:39

‎10-18-2020 18:39

Hi @Nappel, welcome to the Community Forums!

 

Thanks for your post and for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your phone that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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