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Unable to setup Versa 2

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‎10-20-2020 09:30 - last edited on ‎10-20-2020 13:08 by Fitbit Moderator

‎10-20-2020 09:30 - last edited on ‎10-20-2020 13:08 by Fitbit Moderator

Watch would not sync.  Got it back to factory settings.  How do I get past the message "Download Fitbit App?  Have done that on iphone but no change  reflected.  Iphone says 'device not paired'.  Am a non-techie senior citizen so baby steps please!

 

Moderator Edit: Clarified subject

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‎10-20-2020 13:08

‎10-20-2020 13:08

Hi @Nontechie1, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you but I'm here to help you out. Let me share with you that if you performed a factory reset on your Versa 2, you'll need to set it up as it was brand new because all the information that was in your device was deleted, this is the reason why the Fitbit is prompting you to download the Fitbit app to initiate the setup process. 

 

That being said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

I'll be around if further assistance is needed.

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