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Unable to setup Versa 2

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‎11-01-2020 09:44 - last edited on ‎11-01-2020 21:31 by Fitbit Moderator

‎11-01-2020 09:44 - last edited on ‎11-01-2020 21:31 by Fitbit Moderator

My Versa 2 wouldn't sync so I removed the device from my Fitbit app. I tried adding it again and enter the pin, but the app keeps trying to connect and failing. I've restarted my Versa, phone and bluetooth connection multiple times but nothing helps. Any advice?

 

Moderator Edit: Clarified subject

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‎11-01-2020 21:31

‎11-01-2020 21:31

Hi @Lijan3, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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