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Unable to setup Versa Lite with Pixelbook

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‎12-26-2019 21:29 - last edited on ‎12-27-2019 17:32 by Fitbit Moderator

‎12-26-2019 21:29 - last edited on ‎12-27-2019 17:32 by Fitbit Moderator

My Fitbit versa lite won't pair with my new Pixelbook, even though the app works with it. Is there a way to get it to pair?

 

Moderator edit: Subject for clarity

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‎12-27-2019 17:31 - last edited on ‎07-25-2025 16:33 by Fitbit Moderator

‎12-27-2019 17:31 - last edited on ‎07-25-2025 16:33 by Fitbit Moderator

Hello @Abby713, welcome to the Community Forums! It's a pleasure to assist you today.

Thanks for bringing this to my attention and the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Keep in mind that the Pixelbook is not listed as a compatible with our products and services, therefore, you can experience connection difficulties. 

I'll be around if you need anything else, please keep me posted.

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