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Incorrect time on device

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‎12-26-2019 21:15 - last edited on ‎12-27-2019 17:22 by Fitbit Moderator

‎12-26-2019 21:15 - last edited on ‎12-27-2019 17:22 by Fitbit Moderator

Hi there, I updated my Versa as it said I needed to. Now my time is messed up and I can’t fix it. It holds a past time... like 1,2,4 hours previous. I have to hold down the restart buttons on both sides of the watch face to restart/update the current time. 
how do I fix this? 

 

Moderator edit: Subject for clarity

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‎12-27-2019 17:21 - last edited on ‎07-25-2025 16:34 by Fitbit Moderator

‎12-27-2019 17:21 - last edited on ‎07-25-2025 16:34 by Fitbit Moderator

Hi @MHanson1980, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting. Let me share with you that our Fitbit devices use the mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa it should display the correct time (Or the one that's configured on your mobile device).

However, this may be fixed by updating the time zone setting in your Personal Settings too. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes. 

Keep me posted.

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