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Unable to setup Versa Lite with iPhone

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‎08-10-2020 14:34 - last edited on ‎08-11-2020 19:56 by Fitbit Moderator

‎08-10-2020 14:34 - last edited on ‎08-11-2020 19:56 by Fitbit Moderator

Unable to connect to iPhone. iPhone is not recognizing watch. Watch is stuck at Fitbit logo and saying download app. App has been downloaded but goes no further than searching

 

Moderator Edit: Clarified subject

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‎08-11-2020 19:55

‎08-11-2020 19:55

Hi @Cecewoods, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

I'll be around if further assistance is needed.

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