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Unable to setup Versa Lite

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‎06-29-2020 07:16 - last edited on ‎06-29-2020 22:42 by Fitbit Moderator

‎06-29-2020 07:16 - last edited on ‎06-29-2020 22:42 by Fitbit Moderator

My versa light wasn't syncing properly or updating, so I reset it.

Now it won't set up again even after deleting everything on the app on my phone & setting up a new account.

It gets to update stage 3 then can't go no further "checking for versa light", and on the watch only has the different laungage "Dowload the fit bit app to get started" on the face.

 

Pleaseeee help!!! 

 

Moderator Edit: Clarified subject

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‎06-29-2020 22:41

‎06-29-2020 22:41

Hi @louiseka, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation before to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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