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Unable to setup Versa

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‎08-11-2020 00:20 - last edited on ‎08-12-2020 19:58 by Fitbit Moderator

‎08-11-2020 00:20 - last edited on ‎08-12-2020 19:58 by Fitbit Moderator

Trying to set up fitbit but I am only getting as far as trying to connect fitbit and iPhone but not working.  Bluetooth and WIFI okay.  Have done the turning off thing but to no avail.  Very frustrating.  Can someone please help?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-12-2020 19:58

‎08-12-2020 19:58

Hi @MacDoy, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

Let me know if further assistance is needed.

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‎08-12-2020 20:24

In response to RicardoFitbit

‎08-12-2020 20:24

Thank you Ricardo I got help yesterday and all is good. After much searching it turns out I was trying to pair with the wrong type Fitbit!!
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‎08-14-2020 15:56

In response to MacDoy

‎08-14-2020 15:56

You're welcome @MacDoy, thanks for your update.

 

I'm happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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