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Unable to setup apps to Versa 2

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‎11-17-2020 18:24 - last edited on ‎11-29-2020 10:06 by Fitbit Moderator

‎11-17-2020 18:24 - last edited on ‎11-29-2020 10:06 by Fitbit Moderator

Not sure if the app is bugged or the problem is in the syncing, but literally not been able to sync a single app with fitbit. Strava, Spotify etc. Followed the process but it just refuses to log in. 

 

Moderator Edit: Clarified subject

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‎11-19-2020 13:33

‎11-19-2020 13:33

@Disgruntled_Abh Welcome to the Fitbit Community. Thank you for getting in touch about this. 

 

Sorry to hear that you've had this experience with your Fitbit Versa 2. I'll be happy to help you sort this out. 

 

I would like you to confirm you're following this procedure to set Strava and Spotify on your Versa 2: 

 

  1. With your watch nearby, in the Fitbit app, tap the Today tab 
     

     > your profile picture > your device image.

  2. Tap Apps > All Apps.
  3. Browse the available apps. When you find the one you want to install, tap it.
  4. Tap Install.
  5. Some apps require certain permissions in order to work properly, such as access to the internet or the ability to run in the background. Review these requested permissions and tap Install to add the app to your device. Note that some permissions can cause your phone to use more data. If you decide at a later time that you don’t want an app to have certain permissions, you can adjust these permissions.

Once the apps have been installed on your watch, follow these steps to connect your Fitbit account to the app: 

 

To use some apps on your device, you need to create or connect an account with that company's service. If you don’t already have an account, you may need to visit that company’s website or app in order to create one.

 

  1. With your device nearby, in the Fitbit app, tap the Today tab 
     

    > your profile picture > your device image.

  2. Tap Apps.
  3. In the list of apps installed on your device, find the app whose settings you want to set up. You may have to scroll down to see some apps. Tap or click the gear icon 
     

    next to the app.

  4. Follow the on-screen instructions to log in to your account.

Let me know how it goes. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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