Versa won't sync with phone

[Gary102860]

Tried everything suggested for hours to no avail. Isn't "seen" as available device in bluetooth setup. About an hour slow. It's now in a drawer with the other broken watches.This is my last resort.

Moderator edit: subject for clarity 

[1Badad]

Mine is so if the same thing. It worked yesterday!😡

[danak81]

Mine hasn't worked since Sunday. I have tried everything they suggested and it still isn't working. Nothing has changed. I've had the same phone & Fitbit for almost a year. I'm thinking I will never own another one!! What a waste!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gary102860 @danak81 @1Badad.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your devices. Thank you for trying to resolve this and providing the additional details. I understand how frustrating this is for you and I am here to help. Please confirm if you've followed the compete troubleshooting instructions at Why won't my Fitbit device sync? Make sure your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to hearing back from you.

[Gary102860]

Hi. Yes, I've done all the suggested solutions more than once. I've even
tried deleting my fitbit account and create a new one.
Now here's something I didn't mention in my post- my wife has the same
problem with her versa 2.
The watch will not show up in bluetooth available devices to pair with. I
can pair my phone with my car's bluetooth and my tv sound bar but not the
watch. Could something have interfered or block the
Phone's ability to see the watch? Thanks for your concern and quick
response. I appreciate that.

[Adkelly]

Hi, my Fitbit Versa Lite is not syncing. Only displays the Fitbit logo flashing on and off. 

I have tried everything, Fitbit app is up to date, watch will not switch off by holding button for 10 seconds, Bluetooth has been switched off & on.

I have deleted the device on the app and now it is not recognised by the app when I try to set up the device. 

Can you tell me what next steps are please?

Thank you. 

[Reese00s]

Same issue here and I have done all the recommended steps. Still can’t sync, issues have been there since Thursday for me 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Adkelly @Reese00s. Thank you for your reply, @Gary102860.

@Gary102860 I appreciate your efforts and the additional details. I understand your concern, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

@Adkelly Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and the additional details and would like to confirm if you've tried the following:

1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
2. Turn off other Bluetooth connections that are nearby.
3. Verify if the Fitbit app is updated to the latest version. See this link.
4. Force quit the Fitbit app.
5. Reboot your phone.
6. Restart your Fitbit with the steps from this help article.
7. Open the Fitbit app, tap on your profile picture > Set Up a Device.
8. Choose your Fitbit from the list and follow the onscreen instructions.

@Reese00s I am sorry that you are going through the same situation, thank you for your troubleshooting efforts. If the issue persists, please let me know the model of your phone and the OS/software version. I will be glad to assist you further. 

Looking forward to hearing back from you.

[Adkelly]

Hi Liliya, yes I had tried all that and have the latest version of the app, etc.

The problem is that it is not possible to do a shutdown on the Versa Lite. Holding the solitary button for 10 seconds (plus) does not shut it off.

And since the screen is frozen with just the Fitbit logo flashing on and off it is not possible to go into settings on the watch to force a shutdown. 

Since none of the above works, can you tell me what can be done to fix it please?

Thank you. 

[LiliyaFitbit]

Thank you for your reply, @Adkelly.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Offwhite]

Hi Gary, I had the same problem 3 weeks ago,  tryed everything,  end the end I did a full factory reset,  worked but my notification on my Fitbit from my phone hasn't come back, hope this helps,  Ann 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Offwhite.

Thank you for joining the thread and sharing the steps you tried in order to resolve the syncing issue. I appreciate your efforts to help other users. Regarding the issue with notifications, please follow the troubleshooting instructions at Why are notifications delayed or missing?

Keep me posted on the outcome.

[Lholtz]

Hello there,

I am having similar issues. Went through all the troubleshooting and continues to randomly shut down, and is unable to sync to my phone....

[Offwhite]

Thanks you for ur reply,  I checked and the do not disturb and sleep mode are turned off, My versa 2 is not coming up as paired with my phone anymore,  tired everything and yet it is still sinking in the app, I'm at a loss, this was working perfectly until last updated,  I'm very disappointed, You're sincerely Ann 

Sent from Yahoo Mail on Android

[frankieshay]

• Hello LiliyaFitbit,   I have been experiencing syncing issues since Friday and have done all the troubleshooting steps and when it finally syncs only lasts for a few hours and stops syncing again

[Julesm0m]

I just had an issue with my versa 2 syncing and it wasn’t repairing with Bluetooth. The clock screen was black. I could swipe and see the other apps but when I clicked on them the screen would go blank. I decided to try changing my clock face and that seemed to be the glitch that was messing everything else up. Once I changed the clock face, I was able to get it to connect and sync properly.

[Sharon.T]

Hi , I'm having the same issues as everyone else on this feed and this is the second time this has happened since May when I got the Versa!

Sharon

[Adkelly]

Hi Liliya,

How long does it usually take for customer support to create a ticket and get in contact? I haven’t received anything yet. 

Thank you. 

[TheConfessor]

And @Adkelly im gonna take a stab in the dark & say you guys are possibly running an Apple iPhone. There’s a HUGE problem ever since the last 2 iOS updates. I’ve been skimming the Community pages & it’s across multiple Fitbit devices: Flex, Versas, Charge, etc. All w/ the same exact issue. It seems the company’s automated response is what’s posted to fix it- instead of looking for a programming solution. I’m lucky if it syncs once a day. Right now, my Versa is 8 min slow due to not synching. I’m in the process of going to another company for a health tracker which is sad. I had high hopes but my Versa, Charge HR, & Aria will be for sale online soon-

[mspencer6]

My Versa 2  stopped tracking everything but steps and then stopped syncing. I have done everything you've outlined. Reset my Versa 2 to factory settings and now it is not recognizable by my iPhone.  What is the next step?