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Versa 2 screen froze

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‎11-18-2020 02:20 - last edited on ‎11-19-2020 12:54 by

‎11-18-2020 02:20 - last edited on ‎11-19-2020 12:54 by

I just received my replacement watch and was playing around with it and setting it up. And the screen froze. And when I go to hold down the button it just opened up Alexa. Please help me!!!

 

 

Moderator edit: subject for clarity 

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‎11-18-2020 03:05 - last edited on ‎11-19-2020 12:49 by

‎11-18-2020 03:05 - last edited on ‎11-19-2020 12:49 by

Please help

 

 

Moderator Edit: All-caps

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‎11-19-2020 12:53

In response to ge0rg1am

‎11-19-2020 12:53

Welcome to the Fitbit Community, @ge0rg1am.

 

I am sorry to hear the screen on your replacement Versa 2 froze. Thanks for trying to resolve this, I understand how you are feeling and I am here to help. I recommend doing the following:

 

  1. Confirm the steps to restart the device: How do I restart my Fitbit device?
  2. Change a clock face: How do I change the clock face on my Fitbit device?

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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