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Unable to setup my Versa

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‎06-10-2019 16:16 - last edited on ‎06-11-2019 07:40 by Fitbit Moderator

‎06-10-2019 16:16 - last edited on ‎06-11-2019 07:40 by Fitbit Moderator

i have bought a versa last evening for my gf birthday. while trying to set up to my oppo r17. after it shows connecting and showed the pin code on the fitbit device. the screen on my mobile refresh with a blue screen n return to dash board. it doesnt pop up the page to input the pin. i tried all the troubleshoot method i can find but still doesnt help. 

 

 

Moderator edit: format

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‎06-11-2019 07:39

‎06-11-2019 07:39

@Zackzzzz welcome to our Fitbit Community! I'm happy to assist you with the setup issues that you are experiencing with your Fitbit Versa.

 

I appreciate the time you spent trying the troubleshooting steps. Please let me know which steps you tried so I can avoid providing the same information.

 

In the meantime, make sure that you are following the setup process that is listed in this help article.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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