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Unable to sync Versa 2

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‎06-19-2020 09:21 - last edited on ‎06-19-2020 21:23 by Fitbit Moderator

‎06-19-2020 09:21 - last edited on ‎06-19-2020 21:23 by Fitbit Moderator

I've tried to sync the app 5 times already. 

It doesn't give me any error, but it doesn't sync at all. Last synced on Wednesday. 

Please fix! 

 

Moderator Edit: Clarified subject

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‎06-19-2020 21:18

‎06-19-2020 21:18

Hi @Sweetlion, welcome to the Community Forums!

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if the issue persists.

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