Unable to sync Versa 2

[MrsGibson2016]

I bought my Versa 2, 3 days ago. It synced right away but then it stopped showing my texts. Found out I needed to update the firmware. Then it worked again fine. Now my phone can't find the device and I can't get it to sync at all to the app. I've restarted Bluetooth, restarted the versa 3 times and it's still not working. Help!!!!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @MrsGibson2016, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[MrsGibson2016]

I restarted my phone and now it's synced.

Thank you

[RicardoFitbit]

Your update is appreciated @MrsGibson2016.

I'm happy to know that after restarting your phone the issue was sorted. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.