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Unable to sync Versa 2

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‎09-16-2020 02:50 - last edited on ‎09-16-2020 22:02 by Fitbit Moderator

‎09-16-2020 02:50 - last edited on ‎09-16-2020 22:02 by Fitbit Moderator

As above, can’t or won’t sync...pretty frustrating 🙄

 

Moderator Edit: Clarified subject

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‎09-16-2020 22:02

‎09-16-2020 22:02

Hi @debbii1111, it's nice to see you again participating here in the Community Forums! 

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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