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Unable to sync Versa 2

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‎09-16-2020 10:03 - last edited on ‎09-16-2020 22:21 by Fitbit Moderator

‎09-16-2020 10:03 - last edited on ‎09-16-2020 22:21 by Fitbit Moderator

Every week I have had to re-pair device, this week when it failed to sync, was advised to reset,  did that, but bonding failed.  Now the thing is simply bricked, won't reset, won't pair, won't bond.  Haven't even had the thing for 3 months. What a poorly designed piece of crap.  Tried calling customer service,  twice in a row the call just dropped.  I so regret buying this thing. 

 

Moderator Edit: Clarified subject

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‎09-16-2020 22:21

‎09-16-2020 22:21

Hello @AndyWeymouth, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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