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Unable to sync Versa with iPad

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‎12-14-2019 09:48 - last edited on ‎12-15-2019 16:38 by Fitbit Moderator

‎12-14-2019 09:48 - last edited on ‎12-15-2019 16:38 by Fitbit Moderator

My iPad stopped syncing with my versa. Worked perfectly until this morning. Says can’t find Network

 

Moderator edit: Subject for clarity 

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‎12-15-2019 16:38

‎12-15-2019 16:38

Hello @Aw1751, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎12-15-2019 16:38

‎12-15-2019 16:38

Hello @Aw1751, welcome to the Community Forums!

 

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎12-15-2019 19:36

In response to RicardoFitbit

‎12-15-2019 19:36

Thanks. It is all good now.

Sent from my iPad
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‎12-20-2019 12:21

In response to Aw1751

‎12-20-2019 12:21

Thanks for your update @Aw1751, sorry for the delayed reply.

 

I'm happy to know that your concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you need further assistance, I'll be around. I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to help you! 

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