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Unable to sync Versa

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‎07-31-2020 11:11 - last edited on ‎07-31-2020 18:38 by Fitbit Moderator

‎07-31-2020 11:11 - last edited on ‎07-31-2020 18:38 by Fitbit Moderator

My Fitbit Versa won't sync I put right number to sync but nothing happens 

 

Moderator Edit: Clarified subject

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‎07-31-2020 18:37 - last edited on ‎09-03-2025 09:19 by Fitbit Moderator

‎07-31-2020 18:37 - last edited on ‎09-03-2025 09:19 by Fitbit Moderator

Hello @Michelle0506, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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